Online Relationship Agent

Responsible for interviewing and qualifying members for consumer loans and other products within the requirements of the policies established by the Credit Union. Ensure member satisfaction through courteous, accurate, and efficient service. Create a world class experience that includes cross-selling additional Credit Union products and services. Based on departmental needs, MSC Lending Hire Aheads will be placed on the Financial Service Center Consumer Lending team, the Member Retention Specialist team, or the Online Relationship Agent team. Responsibilities for these teams are: working loans originated through any of the channels, retaining member’s accounts through inbound/outbound mechanisms and operating within a call queue.